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Privacy Policy

Last updated: 2026

1. Who We Are

Cornwall Waste Clearance ("we", "us", "our") is a waste clearance company operating across Cornwall. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller for the personal information described in this policy.

You can contact us at:

2. What Information We Collect

When you contact us for a quote or to book a clearance, we may collect:

  • Your name
  • Your phone number
  • Your email address (if provided)
  • Your address or postcode
  • Details about the property, items or job you want cleared
  • Any additional information you choose to share in a message

When you visit our website, our hosting provider may automatically log:

  • Your IP address
  • The pages you visit and the time of your visit
  • Your browser type and device type
  • The referring website, if any

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes
  • Arrange and carry out clearance jobs
  • Send invoices and take payment
  • Provide Waste Transfer Notes as required by law
  • Keep records for accounting, tax and legal purposes
  • Improve our services and website

4. Lawful Basis for Processing

Under UK GDPR, we process your information on the following bases:

  • Contract — to provide the clearance service you have requested
  • Legal obligation — to comply with waste carrier, tax and accounting requirements
  • Legitimate interests — to run and improve our business, prevent fraud and maintain records
  • Consent — where you have given it (for example, for cookies that are not strictly necessary)

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Our website hosting provider
  • Our email and communication providers
  • Our accountants and legal advisers
  • Licensed waste disposal facilities where required
  • Law enforcement or regulatory bodies where we are legally required to do so

6. How Long We Keep Your Information

We keep information for as long as is necessary for the purposes set out above, and for as long as we are legally required to. For example:

  • Customer records for clearance jobs: typically 6 years for tax and legal purposes
  • Enquiries that do not become bookings: typically 12 months
  • Website logs: typically 12 months

7. Your Rights

Under UK GDPR you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information (where we do not have a legal reason to keep it)
  • Ask us to restrict how we use your information
  • Object to processing based on legitimate interests
  • Ask us to transfer your information to another provider
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take reasonable steps to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies. For details, see our Cookie Policy.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

11. Contact

If you have any questions about this policy or how we handle your information, contact us on 07337 330256 or email info@cornwallwasteclearance.co.uk.

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